A garden load may contain cuttings, broken furniture, pots, fencing and heavy soil. Describe each group when asking for a quote: a heap of branches needs a different loading and disposal plan from a similar-sized pile of rubble.
For a Norwich garden reached through the house or a shared passage, include photographs of the route as well as the garden. Gate width, steps and the distance to the loading point affect the assessment. Do not move heavy or suspect materials just to take a photograph.
Agree what stays, including plants, pots and usable furniture. Fencing, decking or shed dismantling needs its own scope. One-off clearance removes agreed contents; mowing, pruning and continuing upkeep belong to garden maintenance.