How to complain
Email iTrade100@Outlook.com, call 01692 404999, or write to iTrade Recycling Ltd, 23 Grammar School Road, North Walsham, NR28 9JH.
Please include:
- Your name and preferred contact details.
- The property address and date of the quotation or work.
- What happened, including relevant photographs or documents.
- The outcome you would like iTrade to consider.
What happens next
- The complaint is recorded and acknowledged as soon as reasonably possible.
- The quotation, messages, photographs, job records and staff account are reviewed.
- iTrade may contact you for clarification or to arrange an inspection.
- A written response explains the findings and any proposed remedy.
If more time is needed because records or third parties must be consulted, iTrade will explain the reason and provide an updated response date.
Your statutory rights
This process does not remove any statutory consumer rights or prevent you from seeking independent advice.