North Norfolk based · Serving Norfolk and nearby Suffolk

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Data protection

Privacy Policy

This notice explains what personal information iTrade uses when you call, email, request a quotation or become a customer, and the choices available to you.

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Share the location, access, items involved and any deadline so iTrade can advise on the next step.

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Who controls your information

iTrade Recycling Ltd, company number 14014263, is the data controller. The registered office is 23 Grammar School Road, North Walsham, NR28 9JH.

Send privacy questions or rights requests to iTrade100@Outlook.com, or call 01692 404999.

Information we collect

  • Your name, telephone number, email address and correspondence.
  • The service address, property access details, required work and preferred dates.
  • Photographs or videos you choose to email for an initial assessment.
  • Messages and contact details you choose to send through WhatsApp.
  • Quotation, invoice, payment, complaint and waste-transfer records.
  • Basic security and request logs produced when the website is visited.
  • Anonymous page-view and website-performance measurements collected through Vercel Web Analytics and Speed Insights.

Please avoid sending identity documents, financial information or images containing people and private paperwork unless they are genuinely needed.

Why we use it

We use enquiry information to respond, prepare a quotation and take steps at your request before a contract. Customer information is used to perform the agreed service. We also use information where necessary to meet legal and accounting obligations, protect property, prevent fraud, manage complaints and establish or defend legal claims.

Who receives it

Information is shared only where needed with hosting and performance provider Vercel, email, accounting and IT providers; authorised employees or contractors; waste and recycling facilities; professional advisers; and regulators or law-enforcement bodies where the law requires it. If you choose the WhatsApp link, WhatsApp and its owner Meta process the contact details and message you send under their own privacy terms. We do not sell personal information.

How long we keep it

  • Enquiries that do not proceed: normally up to 12 months after the last contact.
  • Quotations, customer, invoice and payment records: normally six years after the service.
  • Waste transfer notes: at least the period required by applicable waste-duty-of-care rules.
  • Complaints and related correspondence: normally three years after closure, or longer when needed for a live claim.

Information may be deleted sooner when it is no longer needed, or retained longer where the law or an active dispute requires it.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or a portable copy of your information. You can also complain to the Information Commissioner’s Office. We may need to verify your identity before responding.

Website forms and cookies

This website provides telephone, email and an optional external WhatsApp link rather than storing enquiry forms or photograph uploads. Clicking WhatsApp opens a pre-filled draft; no message is sent until you choose to send it in WhatsApp. See the cookie policy for details of browser storage.

Last reviewed: 11 August 2026.